CUSTOMER SERVICE
CONTACT US
Have questions ?
They might be answered in our FAQ.
We tried to cover just about everything you need to know.
You can also email us at: wearmentos@gmail.com
or fill in our contact form:
FAQ
01
I’ve found the t-shirt I want but can’t select my size
We apologize for the inconvenience. It's possible that your size is currently out of stock. Please check back later, as we update our inventory regularly. If you have any further questions, please contact our customer service team.
03
Has my order been sent yet ?
Once your order has been shipped, you will receive a confirmation email with tracking information. If you haven't received this email, your order may still be processing. Please allow up to 48 hours for processing before checking the status of your order. You can also check the status of your order by logging into your account on our website.
05
Part of my order is missing
​We apologize for any inconvenience. Please contact our customer service team with your order number and details about the missing item(s). We will do our best to resolve the issue as quickly as possible.
07
Which methods of payments can I use?
We accept a variety of payment methods, including major credit cards, PayPal, and Apple Pay. You can choose your preferred payment method during checkout.
09
Is it safe to order online?
Yes, we take the security of your personal and payment information very seriously. We use industry-standard encryption technology to protect your data and do not store any sensitive information on our servers.
02
Can you give me more information about the t-shirts?
​
​We offer a wide range of t-shirts in various colors, sizes, and styles. For more information on a specific t-shirt, please click on the product page and scroll down to the "Product Details" section. If you have any further questions, please contact our customer service team.
04
Can I track my order ?
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​Yes, you can track your order by logging into your account on our website and clicking on "Track My Order". You will also receive a confirmation email with tracking information once your order has been shipped.
06
You’ve sent me the wrong items
​We apologize for any inconvenience. Please contact our customer service team with your order number and details about the incorrect item(s) you received. We will do our best to resolve the issue as quickly as possible.
08
I forgot to use my discount code
Unfortunately, we cannot apply discount codes retroactively. Please make sure to enter your discount code during checkout to receive the discount.
10
Delivery - How much is it and how long does it take?
Delivery times and costs vary depending on your location and the shipping method you choose during checkout. Standard shipping typically takes 3-5 business days within the US and up to 10 business days for international orders. Shipping costs will be calculated during checkout based on your location and shipping method.